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Shop Policy

SHOP POLICIES 

  • By purchasing an item from MORNINGHEIRLOOM.COM  we assume that buyer have read and agree with the shop policy, term and condition, descriptions and details item, production and shipping time.
  • You must be at least 18 Years old to be able to purchase an item from our shop or have parent's permission.
  • By purchasing an item from MORNINGHEIRLOOM.COM buyer agree to be bound by our Privacy and Term and Condition

Please Read Detail Privacy and Term and Condition

PAYMENT

We accept payment through PayPal and Credit Card through paypal. Payment must be received before production started. It is including custom order.

You must be at least 18 Years old to be able to purchase an item from our shop or have parent's permission.

REFUNDS AND EXCHANGE:

Due to nature of our business. ALL SALES ARE FINAL, you can trade for something else in our shop buyer resposible for the shipping cost. ALL CUSTOM ORDERS ARE FINAL, NO TRADE.

IMPORTANT : Please choose the item carefully and read the descriptions and details materials before placing the order,  if you have any concerns or questions, please contact us or email at info@morningheirloom.com

If the products arrives to you damage or the item does not match with the descriptions that you purchased, or if you have any issues or problems, please contact us ASAP and we will work case by case.

 

PRODUCTION & SHIPPING TIME

PRODUCTION TIME

Most our products are made to order. The production time depends on the designs, our standard production for a simple design jewelry approximately 3-5 business days before its shipped. For certain designs may take more than 3-5 business days. Please make sure to read the production time in the descriptions.

Hairpieces normally take 3-15 business days to create before its ship. However, everything depends on the designs. Simple designs will take 3-5 business days. 

For Centerpieces, and flower bouquets will need 4-10 weeks for production, it depends on the designs.

Multple orders will take more time. Please contact us if you would like to be shipped earlier than the standard schedule, or drop a note when you check out.

Rush Order : Please discuss with us whether we able to rush the production. please do not order without contacting us.

Wedding season ( February-June) normally busy season, we highly recommend to order your pieces in advance minimum 2-3 months before the date you need.

 

SHIPPING POLICY

Please make sure you submit the correct address. We will ship out to the address that you provide.

Our base is in Sugar Land, Texas USA. All packages will be shipped from Sugar Land or Houston area in Texas.

If accidently you submit wrong address, please contact us ASAP. If the package is returned to us, buyer resposible for the second shipping cost.

 

DOMESTIC SHIPPING (within USA)

FLAT SHIPPING COST $5 /order.  We ship via USPS first class mail. No insurance. we recommend to purchase insurance. If you prefer using different shipping provider please let us know.

Standard shipping (First Clas Mail) normally takes 5-6 business days, however delayed may occured. We can not control once the package are out from our studio.

For order more than $ 50 automatically will be shipped via USPS Priority Mail. Priority mail normally take 2-3 business days.

Express Mail available, normally takes 1-2 business days. Please contact us for rush order.

Track # will be sent when the package ship. So you are able to track the shipment.

If you have any issues or problems after receive the package please contact us as soon as possible.

 

INTERNATIONAL SHIPPING 

We shipped with standard shipping USPS First Class Mail. No Insurance. We recommend to purchase the insurance.

Tracking number available so you are able to track the shipment.

Upgrade to priority mail or priority express available, please contact us for detail.

International shipment will take 3-5 weeks depending on the country, transit time and custom process. For developing countries may take longer.

IMPORTANT FOR INTERNATIONAL BUYER

The Buyers responsible for custom duties/VAT or any cost may apply in the destination country. We have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We can't be held responsible for delay, lost items or stolen items.

MATERIALS :

THE FLOWERS
Most Flowers are handmade utilizing baking Polymer Clay and Air Dry Clay (Clay Craft By Deco).Both are non toxic material however please avoid oral contact especially for children.The Flowers that made from clay are hand sclupted petal by petal, therefore the shapes and size may be slightly different.

Most jewelry and small headpieces are made from baking Polymer Clay. All Pieces that made from baking polymer clay are durable and water proof (allow to get wet), simply wipe with dry cloth or paper towl. Use clean paint brush or used clean tooth brush to clean the flower from the dust.

Large Flower headpieces, home decor/centerpiece and wedding Accessories such as flower bouquets, boutonnieres made from Air Dry Clay (Clay Craft by Deco). However, Please make sure to read the description before placing your order. Details of materials used will be provided in the description in every listing. Flowers made from Deco Clay are ultra light-weight, so they are comfortable and perfect for large headpieces, flower bouquets, centerpiece, and other wedding accessories. Flowers made from Deco Clay are not waterproof, so please avoid getting them wet and overheated. We use this clay for large flower designs. 

We handcrafted and mixed the pieces with variety of materials around the worlds such as glass pearls, glass crystals, swarovski pearls, swarovski crystals, rhinestones, gemstones, freshwater pearls and many more. 

THE COLORS

The flower's color are manually hand-blended, therefore colors may slightly vary from batch to batch. We have special recipie to create a color, so the color will be unique. If you do not find the color that you look for please contact us or request custom order.

If you want to buy an item for a sample but planning to order more later on, please let us know by contact us or just drop a note when you check out, so we can keep the same color batch. That is ok if you decide to not order more in the future. When you decide to order more, please get in touch with us after you receive the first item that you purchased. If we do not hear from you within 7 business days after receiving item, the same batch will not available anymore.


JEWELRY FINDINGS and SUPPLIES.
All chains and findings for Jewelry are not Hypoallergenic, unless otherwise stated. I am not responsible for any allergic skin reaction to the material in the Jewelry.

All items in my shop are not toys, not intended for children . Do not let your children play with items without constant adult supervision. Buyer assumes all responsibility.

The pieces in our shop are not intended for children, if you would like your children wear our product, plese make sure they are not allregic to all materials use in our products, buyer assume all resposibility.

Our Jewelry findings and supplies of non Jewelry pieces are from local sources (USA) and also imported from around the world such as Japan, China, Austria, etc.

Our baking polymer clay are made in the USA and our soft air Dry Clay (Clay Craft by Deco) are made in Japan.


CUSTOM ORDER.
If you do not find matching Jewelry in our shop, looking for bulk party quantity, looking for different type of flowers, different color or size, different color of beads/pearls or designs, Mix and Match available, pl All flowers and colors can be created to matched. We love custom order and would love to hear from you. Please visit bespoke request  to get more detail and how it worksi or email us at : info@morningheirloom.com